ICMI Events


Stay Informed On All 2022 Events
ICMI events offer contact center professionals the chance to gather – as an industry collective – to tackle the challenges and opportunities of the contact center.

With rapid change affecting contact centers more than ever, there’s one thing call center professionals can be sure of: the knowledge you gain at an ICMI event will help you move your contact center forward.

Event Highlights

  • Content-rich program
  • Key learning tracks
  • Networking opportunities
  • Insightful keynotes
  • Games & prizes
Sign Up to Receive:

  • All the latest event announcements for ICMI's Contact Center Expo: A Digital Experience taking place April 27 & 28, 2022 and ICMI's Contact Center Expo taking place October 24 - 27, 2022 in Orlando, FL.
  • Discount offers for ICMI events
  • Exclusive content downloads
  • Notifications about the Global Contact Center Awards
Complete the form and we will see you in 2022!
What Attendees Say About Our Events
"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager, Volkswagen Credit
"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services, Life Lock
"The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes."

Jessica Zupfer
Phone Bank Manager, Bremer Financial
"The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth."

Susan Litt
Customer Service Manager, Green Shield Canada

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