AN ICMI TOOLKIT
Convince Your Manager
In today’s contact center industry, the swell of innovation seems to get bigger every day. New best practices, trends, and technologies always on the horizon—all crucial to making the contact center a major player in an organization’s profitability. The 2021 ICMI Contact Center Expo is the place you and your business can develop and capitalize on that profitability and remain relevant in our evolving industry. It’s four powerful days proving the most valuable insights, contacts, and ideas all under one roof, accelerating your road to success.

We hope you and your team can join over 1,000 other customer service professionals in Dallas, TX. This year’s event offers 4 learning tracks, including one that addresses honing one’s own leadership skills and also fostering leadership skills in others to ensure ongoing success. 
This kit includes materials you can tailor to meet your needs and make things easier to organize a request for approval to attend and show ROI upon your return. It contains:
  • A letter to your approving manager template
  • Session tracks and case studies
  • Schedule at-a-Glance
  • Contact Center Expo demographics
  • An expense worksheet
  • Special discount promo code
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