Our community shines brightest when we come together to share our stories, experience and learnings. Join us in Dallas from October 12-15 for what will be an uplifting way for you to recharge, refocus and reinvent yourself and your organization.

Our program will feature experienced practitioners from brands like ADT, Disney, Goldman Sachs, Gopher Sport, and Hulu in addition to contact center experts who will share practical insights on how to raise your customer experience to new heights. The conference will also feature new formats, new programs and new topics.
Don’t miss this keynote from Duncan Wardle, former Head of Innovation for Disney Company, how an unrelenting passion for customer service helps the best brands thrive.
Learn how to maximize your success as a leader with insights from Morgan Stanley’s Vice Chairman, Carla Harris, in her keynote "Leadership: Currency, Change, and Creating a Powerful Presence.”
International Customer Management Institute (ICMI)
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